General Terms and Conditions


General Terms and Conditions of the Montpellier Tourist Office booking centre

 Montpellier Tourist Office General Terms and Conditions
(“Association Loi 1901”, non-profit association  authorized by registration order no. IM034110012)
Note: This text is a translation of the original French and is provided here as a convenience for English-speaking clients. In case of litigation, only the French original shall be considered as binding.

Article 1 - General
1-1  Under  the  French  law  of  July  13,  1992,  authorized Tourist  Offices may  handle  reservations  and  sales  for  all  types  of leisure  and  general-interest services related to welcoming visitors in their areas. In doing this, they  facilitate  people’s  efforts  by  offering  them  a  choice  of  services.
French  Tourist  Offices  are  local  tourist  organizations  that  are  at  the disposal  of  service  Providers  who  are  not  members, and  with  whom  the Tourist Office has signed a contract  agreement.
1-2 These  General  Terms and Conditions are valid starting July 1, 2009, and are applicable unless overridden by another specific agreement.
1-3 If  the  Montpellier  Tourist  Office  does  not  make  use  of  any  one  or more of the provisions in these General Terms and Conditions, it shall not be  interpreted  as  a  waiver  of  the  Montpellier  Tourist  Office’s  right  to make use of any such provisions at a later date.
1-4 If   any   provision   of   these   General   Terms   and   Conditions   is un enforceable or void for any reason, either in whole or in part, then that provision  (or  part)  is deemed  to  be  deleted  without in any  way  affecting the  validity  or  enforceability  of  the  remainder  of this  contract,  except  in the  case  where  said  provision  is  essential  to  the  overall  applicability  of
these General Terms and Conditions.
1-5 Specific  Partner  conditions  indicated  for  a  given  Service,  as  well  as on  the  reservation  confirmation,  also  apply  to  the offer  and  provision  of said  Service,  based  on  terms  identical  to  these  General  Terms  and Conditions.   The   purchase   and/or   reservation   of   a   Service   implies acceptance of specific Partner conditions.
1-6 General provisions related to on-line sales via the Internet Site The   Montpellier   Tourist   office   sells   various   Services   reserved   for individual  use  via  its  Internet  Site.  Said  services
  are  governed  by  these General Terms and Conditions. Only those clients who read these General Terms and Conditions in their entirety, and agree to accept them by clicking on the acceptance hypertext link on the Internet Site, are entitled to order Services from the Site. The order procedure is not technically possible unless the Client accepts these General Terms and Conditions. Except in the case of fraud, proof of  which is the Client’s responsibility, the  Client is  financially  responsible  for  his  or her  actions  on the  Internet site,  in  particular  with  respect  to  the  use  of  his
or  her  User  Name  and Password. The Client agrees to provide true and accurate information on the  Internet  Site.  Any  fraudulent  use  or  use  that  is  deemed  fraudulent, which  is  expressly  forbidden  by  these  General  Terms  and  Conditions,  is considered as grounds for refusal of  Service to the Client at any time, as well  as  access  to  Services  offered  by  Partners  and
other  features  of  the Internet Site.

Article 2 – The contract  
2-1 Any   order   comprised   of   one   or   more   services   offered   by   the Montpellier  Tourist  Office  implies  the  unconditional  acceptance  by  the Client of these General Terms and Conditions, which may be accessed at the  Montpellier  Tourist  Office  directly,  or  on  the Montpellier  Tourist Office Internet Site at this address: www.montpellier-france.com.
2-2 Reservations  Reservations are firm and definitive, except under the terms of the Right to Retraction of the agreement as stipulated in Article 2-4, or cancellation as stipulated in Article 8 of these General Terms and Conditions.
2-2-1 Making reservations Reservations  for  the  Services  offered  by  the  Montpellier  Tourist  Office may  be  made  either  directly  at  the  Montpellier  Tourist  Office  or  via  its Internet Site,
www.montpellier-france.com
2-2-2 Specific provisions for on-line reservations
2-2-2-1 Descriptions   and   photos   of   Services   referenced   on   the Montpellier   Tourist   Office   Internet   Site   are   provided   strictly   for informational  purposes, and  content may  vary  according to  the  Provider. As a result, we recommend that Clients contact Providers directly in order to obtain up-to-date information. If the Client deems that he or she does not possess
 sufficient information regarding the details of the Services he or she wishes to order, the Client may   request   that   the   Montpellier   Tourist   Office   provide   additional
information on said services before placing an order. By  placing  an  order,  the  Client  explicitly  recognizes  that  he  or  she  is making  an  informed  decision  regarding  the  nature  an
d  details  of  the ordered Services.
2-2-2-2 The  Contract  for  the  provision  of  ordered  Services is  confirmed as  firm  and  binding  when  the  Client  validates  the  page  with  his  or  her reservation  on  the  Internet  Site,  on  which  a  summary  of  said  Services  is provided, and has paid the entire amount due for the ordered services. Until these conditions are met, the Contract is not considered binding and
the  Montpellier  Tourist  Office  is  in  no  way  required  to  provide  the ordered Services. Once   the   Contract   for   Services   is   fully   completed, no   further modifications  or  cancellations  by  the  client  are  allowed,  except  if  the client exercises his or her right to retraction as stipulated below in Article 2-4,  or  upon  mutual  agreement  by  involved  parties  in  accordance  with provisions of Articles 8, 9 and 11.
2-3 Written confirmation The  Montpellier  Tourist  Office  agrees  to  provide  the  client  with  written confirmation  describing  said  Services,  either  electronically  or  on  paper, no  later  than  the  beginning  of  ordered  Services,  and  the  General  Terms and  Conditions,  right  to  retraction  to  which  he  or she  is  entitled,  the address  for  submitting  claims,  and  terms  related  of
  his  or  her  rightful commercial warranties.
2-4 Cancellation depending on the type of serviceDepending on the type of service, the Client has the right to retract his or her order as stipulated below: In  compliance  with  provisions  of  Article  L.121-20  of  French  Consumer Legislation, the Client is entitled to a grace period of 7 days during which he or she may exercise the right to retract an order by fax, postal mail, or
e-mail  sent  to:  Montpellier  Tourist  Office  –  30  allée  Jean  de  Lattre  de Tassigny,  34000  Montpellier,  France.  Fax:  +33  (0)4 67  60  60  61  –  E-mail: resa@ot-montpellier.fr.  After  this  7-day  period  the  contract  is considered  as  firm  and  binding  according  to  the  conditions  described  in Article 3. The Client may cancel ordered Services without penalty by exercising his
or  her  right  to  retraction.  In  this  case,  the  Montpellier  Tourist  Office agrees  to  reimburse  the  Client  as  quickly  as  possible,  within  30  days following  the  Client’s  request  for  retraction,  based  on  the  date  said retraction request was received by fax, postal mail or e-mail. Note: Based on the combined application of Articles  L121-20-4 al.2 and L121-18 of French Consumer Legislation, the right to retraction does not apply on Client orders for lodging, transport, or restaurant services.

Article 3 - Prices  
3-1 Unless  otherwise  mentioned  on  its  Internet  Site,  prices  indicated  on the  Montpellier  Tourist  Office  Internet  Site  are  provided  in  Euros,  with VAT  tax  included.  Payment  of  other  local  taxes  may be  required  on-site by  local  authorities  (tourist  tax,  hotel  tax,  etc.),  and  are  the  Client’s responsibility.  The Montpellier Tourist Office reserves the right to changes the prices of its offers in agreement with Providers at any time and without notice.
3-2 Payment For reservations involving lodging only, or products, tourist Services and packages, payment for said products and Services is made by bank card at the  time  of  reservation,  excluding  hotel  tax,  which  must  be  paid directly to   the   Provider   upon   check-in   or   check-out,   depending   on   the establishment’s specific conditions.
3-3 Specific provisions depending on reservation type
3-3-1 Reservations   made   on-site   at   the   Montpellier   Tourist   Office Welcome  and  Information  Service  located  at  30  allée  Jean  de  Lattre  de Tassigny, 34000 Montpellier (place de la Comédie), France : Prices correspond to the stipulated Services as said Services are described in  informational  documents  provided  at  the  Montpellier  Tourist  Office desk. Payment for ordered Services can be made by bank card, cash.
3-3-2 Reservations made via the Internet site Prices correspond to the stipulated Services as said Services are described on the Internet Site. In case of price changes, the applied price will be
 the current price on the date the Client validates his or her shopping Cart on the Internet Site. The prices  shown  on  the  Internet  Site  may  be  modified  at  any  time  without
notice,  given  that  these  changes  are  not  applied  to  previously-accepted reservations, except if said modifications occur more than 30 days before the  scheduled  date  of  departure.  Hotel  tax  is  not  included  and  must  be paid to the Provider based on the number of guests and nights reserved. Payment  for  services  ordered  from  the  Internet  Site  may  be  paid  for  by
bank card (cards in the Carte Bleu, Visa, Eurocard/MasterCard networks are accepted) via a secured payment system.

Article 4 - Conditions for fulfilling services
4-1  The  duration  of  each  Service  is  that  which  is  stipulated  at  the Montpellier Tourist Office desk or on the  Internet Site. The Client is not entitled,  under  any  circumstance,  to  remain at  a  Provider’s  location  after the end of any ordered Service. For  proper  fulfillment  of  some  Services,  the  Client  must  present himself or herself at the indicated time on a specific day, or contact the Provider directly.
4-2 Specific provisions according to the type of ordered services
4-2-1 Lodging
4-2-1-1 When  making  reservations  for  lodging,  we  highly  recommend that the Client contact the Provider directly to inform the Provider of the expected  arrival  time.  The  Client  must  respect  the opening  hours  of  the reserved establishment. The Client must leave his or her room(s) no later than 12:00 pm (noon) on the scheduled day of departure. REMINDER:  some  establishments  do  not  offer  reception  services  at night. Please take this into account when making your plans.
4-2-1-2 If the room or rooms reserved by the Client are unavailable when the  Client  arrives,  for  some  exceptional  reason  (reservation  error  or unexpected  room  issue),  the  Provider  must,  at  no  additional  expense  to the Client: 1.  Obtain  for  the  Client  one  or  more  rooms,  equivalent  in number  to  the reservation in question, in another establishment of equal or higher status,
at a price that is equal to, or less than, that of the reserved room or rooms. REMINDER: Establishment status is determined by the comfort and level of   services   offered.   Standard   status   ratings   are   monitored   by   the Prefecture. Presented photographs are in no way contractual. 2. Offer the Client a transport solution to reach the new establishment. 3.   Reimburse,   if   the   Client   so   desires,   the   cost   of   telephone communications  between  the  establishment  and  his  or  her  family  or office.
4-2-2 Tourist products, transport (car rental) and tourist packages/rates Provided   schedules   must   be   respected   in   order   to   ensure   proper fulfillment of the Service. In case the Client is late without notice with respect to his or her planned arrival  time,  the  Provider  makes  a  best-effort  attempt  to  honor  the reservation.  If  a  Provider  is  unable  to  wait  for  a late  Client,  said  client will  be  offered  an  alternative  schedule  for  the  activity  in  question.  If  no substitute date is possible, the Client is entirely responsible for his or her lateness and a penalty corresponding to 100% of the Service cost will be invoiced. It  may  happen  that  selected  activities  offered  by  the  Provider,  even  if indicated  in  the  description  on  the  Internet  Site, may  be  cancelled,
particularly in case of climatic reasons, or force majeure for stays outside the  regular  tourist  season,  or  in  case  the  required  number  of  participants to carry out a particular activity was not reached. Cancellation  of  any  activity  in  the  case  of force  majeure,  or  due  to  any action  by  any  third-party  not  involved   with  the  contract,  does  not constitute   grounds   for   any   punitive   reward   to   the   Client   by   the Montpellier Tourist Office.
4-2-3 Ticket services Tickets  ordered  by  Clients  are  not  sent  by  Postal  mail  except  in  special cases  for  some  Providers.  In  this  case,  it  is  explicitly  stipulated  in  the product description and  on the  reservation  that  the  ticket(s)  shall  be  sent to  the  delivery  address  provided  by  the  Client  during  the  order  process. Delivery  times  indicated  on  the  order  are  to  be  con
sidered  as  average delivery  times  corresponding  to  handling  time  and  the  time  it  takes  to deliver the item(s) in question to their destination in continental France or abroad.  Neither  the  concerned  Provider(s)  nor  the  Montpellier  Tourist Office  shall  be  held  responsible  if  tickets  are  unable  to  be  delivered  due to an error by the Client when entering his or her coordinates, or because the  Client  neglected  to  mention  the  presence  of  an intercom  or  digicode panel required for delivery.
4-2-4 Products offered by the Montpellier Tourist Office, packages The  Montpellier  City  Card is  valid  for  the  period  of  time  specified upon purchase,  starting  on  the  selected  date.  The  purchase  of  this  City  Card gives  free  or  discounted  access  to  the  sites  and  services  detailed  in  the description. A valid Montpellier City Card must be presented in order to
obtain the free or discounted entry or service. The Montpellier City Card is  nominative  and  valid  for  one  person.  The  Montpellier  City  Card  may not  be  used  in  combination  with  other reductions.  The  Montpellier  City Card is valid for one access only for each site. For purchases of a Montpellier City Card 24h, 48h, or 72h, free access to the sites and guided tours included these offers are subject to availability. The  Montpellier  City  Card  may  be  obtained  at  the  Montpellier  Tourist Office  on  the  Place  de  la  Comédie  in  Montpellier,  and  shall  under  no
circumstances  be  sent  by  Postal  mail  to  any  destination  in  France  or abroad. Unless  explicitly  specified  otherwise  by  the  Montpellier  Tourist  Office, the  meeting  point  for  guided  tours  is  the  Montpellier  Tourist  Office  site on  the  Place  de  la  Comédie  in  Montpellier.  If  the  meeting  point  is elsewhere, specific information is provided in the brochure for the guided
tour in question. Tours   are   dependent   on   the   opening   hours   and   days   of   various monuments,   museums   and   other   establishments.   In   the   event   of unexpected  closure  of  a  given  establishment,  the  Montpellier  Tourist Office  shall  not  be  held  liable  in  any  manner  whatsoever  if  a  particular tour cannot be conducted. The unexpected closure is considered as being
beyond on the control of the Montpellier Tourist Office. In the event of cancellation on the part of the Montpellier Tourist Office, whereby  the  Montpellier  Tourist  Office  cancels  a  particular  tour  before the  start  of  said  tour,  the  Montpellier  Tourist  Office  must  employ  all possible  means  to  inform  the  Client.  Without  recourse  to  financial reparation  for  any  potential  inconvenience  or  other  perceived  prejudice, the  Client  shall  be  reimbursed  the  entire  amount  paid  for  the  tour  in question, without penalty. These  provisions  do  not  apply  if  the  Client  and  the
  Montpellier  Tourist Office  conclude  a  friendly  agreement  to  reschedule another  visit  offered by the Montpellier Tourist Office.

Article 5 – Additions and changes by the Client
Any Service not explicitly included in the price must be paid on-site. The Client  may  not  change  the  sequence  of  his  or  her  stay  without  prior written  agreement  by  the  Montpellier   Tourist  Office.   Fees  for  any unaccepted   changes   are   the   Client’s   entire   responsibility.   Unused exchange coupons shall not be reimbursed.

Article 6 – Contract transfer by the Client
The  Client  may  transfer  the  contract  to  another  party  that  accepts  the same  Terms  and  Conditions  as  the  Client  for  the  Service  in  question.  In this  case,  the  Client  must  inform  the  Montpellier  Tourist  Office  of  the decision to transfer the contract in writing, by registered mail with return receipt, no later than 7 days prior to the scheduled start of the Service.
The contract may only be transferred at its original price. The  Client  and the party  acquiring  the  contract are  jointly  responsible  to pay  any  balance  due  to  the  provider  as  well  as  any
additional  fees incurred by the transfer of the contract.

Article  7 – Substantial change in contract by the Montpellier Tourist Office
If, for some reason, the Montpellier Tourist Office is obligated to make a substantial change to an essential part of the contract before the scheduled start date of the Service, the Client may, without
recourse to seek punitive reparation  for  inconvenience  or  other  perceived  prejudice,  after  having been informed by the Montpellier Tourist Office by all necessary means:
-   Either,   cancel   the   contract   and   obtain   immediate reimbursement, without  penalty,  for  all  amounts  paid  for  the  Service  in  question.  The Client  shall  also  receive  compensation  at  least  equivalent  to  the  penalty he or she would have incurred if the cancellation had been initiated by the Client  at  that  same  date,  as  defined  in  Article  8  of  these  General  Terms and Conditions.
 -  Or,  accept  the  change  or  substitution  of  Service  offered  by  the Montpellier  Tourist  Office.  In  this  case,  an  addendum  to  the  contract specifying the Service changes shall be signed by both parties. If the substitute Service costs less than the ordered Service, the difference between  the  two  amounts  shall  be  reimbursed  to  the Client  before  the start of the Service.

Article 8 – Cancellation by the Client
8-1 Notification  for  any  cancellation,  either  in  part  or  in  full,  must  be provided  via  the www.montpellier-france.com  Internet  Site,  indicating the reservation number, or by contacting the Reservation Desk by phone at  +33 4 67 60 60 60. Opening hours: October to June: 9:30 am - 6:00 pm Monday - Saturday July, August, September : 9:30 am - 7:30 pm Monday - Friday 10:00 am - 5:00 pm Sunday and bank holidays all year  Closed on December 25th and Januray 1st.
8-2 Lodging In case  of partial or complete cancellation by the Client, the Montpellier Tourist Office has the right to apply a penalty according to the conditions described below:
*  If  complete  or  partial  cancellation  occurs  at  least  48  hours  before  the start  of  the  Service  (the  reference  time  is  established  as  being  12:00  pm on  the  expected  arrival  date),  or  under  the  terms  of  the  Client’s  right  to retraction,  no  penalty  is  due  and  the  Montpellier  Tourist  Office  shall reimburse  the  Client  for  the  amounts  paid  for  the  cancelled  Service(s), unless  otherwise  mentioned  by  specific  conditions  in  the  Provider’s Service description and on the reservation confirmation.
*  If complete  or partial cancellation occurs less than 48 hours before the start  of  the  Service,  the  Montpellier  Tourist  Office  shall  reimburse  the entire price of the stay, minus the amount corresponding to the first night.  
* If a reservation is made at the last minute (less than 24 hours before the arrival  date),  there  shall  be  no  reimbursement  in  case  of  cancellation  or no-show by the Client.
*  No  reimbursement  is  possible  if  the  client  does  not  cancel  his  or  her reservation,  or  does  not  show  up  at  the  hotel  at  the  expected  time  (no-show).
8-3 Tourist products, Ticket services Tickets for touristic sites are valid for one year from the reservation date. Tickets may not be exchanged or reimbursed. Tickets  for  guided  tours  organized  by  the  Tourist  Office  of  Montpellier are reimbursed if the cancellation is made 24hours before the departure of the tour. Tickets  for  museums,  concerts  and  shows  may  not  be returned  or exchanged, except if the event is cancelled. Tickets   for   activities   (sports,   cooking   training,   spa...)   may   not   be exchanged or reimbursed. The Montpellier City Card may not be exchanged or reimbursed.
8-4 Transport, car rental For transport booking (car rental), cancellation more than 48 hours before the  beginning  of  the  use:  the  Montpellier  Tourist  Office  shall  reimburse the  Client.  If  complete  or  partial  cancellation  occurs  less  than  48  hours and  more  than  24  hours  before  the  start  of  the  Service,  the  Montpellier Tourist Office shall reimburse 50% of the price.  If
 a reservation is made at  the  last  minute  (less  than 24  hours  before  the  arrival  date),  there  shall be no reimbursement in case of cancellation.
8-5 Packages  In case  of partial or complete cancellation by the Client, the Montpellier Tourist Office has the right to apply a penalty according to the conditions described below:
*  If  complete  or  partial  cancellation  occurs  at  least  72  hours  before  the start  of  the  Service  (the  reference  time  is  established  as  being  12:00  pm on  the  expected  arrival  date),  or  under  the  terms  of  the  Client’s  right  to retraction,  no  penalty  is  due  and  the  Montpellier  Tourist  Office  shall reimburse  the  Client  for  the  amounts  paid  for  the  cancelled  Service(s),
unless  otherwise  mentioned  by  specific  conditions  in  the  Provider’s Service description and on the reservation confirmation.
*  If complete  or partial cancellation occurs less than 72 hours before the start   of   the   Service,   there   shall   be   no   reimbursement   in   case   of cancellation or no-show by the Client.
* If a reservation is made at the last minute (less than 72 hours before the arrival  date),  there  shall  be  no  reimbursement  in  case  of  cancellation  or no-show by the Client.
*  No  reimbursement  is  possible  if  the  client  does  not  cancel  his  or  her reservation,  or  does  not  show  up  at  the  hotel  at  the  expected  time  (no-show).

Article 9 – Cancellation by the Montpellier Tourist Office

If  the  Montpellier  Tourist  Office  cancels  a  given  Service  before  said Service begins, the Montpellier Tourist Office must inform the Client by registered mail with return receipt. The    Client,    without    recourse    to    seek    punitive    reparation    for inconvenience   or   other   perceived   prejudice,   shall   be   immediately reimbursed  without  penalty  for  the  amount  paid  for
the  Service.  The Client  shall  also  receive  compensation  at  least  equivalent  to  the  penalty he or she would have incurred in case the cancellation had been initiated by  the  Client  at  that  same  date,  as  defined  in  Article  8  of  these  General Terms and Conditions. These  provisions  do  not  apply  if  a  friendly  agreement  to  provide  the Client with a substitute Service offered by the Montpellier Tourist Office.
9-1 Specific provisions related to certain types of services that require a minimum number of participants An  insufficient  number  of  participants  shall  be  considered  as  reasonable grounds  to  cancel  certain  types  of  Services.  In  this  case  the  Montpellier Tourist  Office  shall  reimburse  Clients  for  the  full  amount  paid  for  said Service(s) or offer postpone.

Article 10 – Liability
10-1 The Montpellier Tourist Office offering Services to Clients shall be the single point-of-contact for said Client, and is responsible for carrying out the ordered Service(s) and for the obligations
related to these General Terms and Conditions.
10-2 Programs  offered  by  the  Montpellier  Tourist  Office are  dependent on  the  opening  times  and  days  of  various  monuments,  museums  and establishments. The Montpellier Tourist Office shall not be held liable in case  a  Service  is  not  carried  out  due  to  events  or closures  beyond  its control.
10-3 The  Montpellier  Tourist  Office  shall  not  be  held  liable  in  case  an ordered Service is not provided in full or in part, or for the non-respect, in full  or  in  part,  of  the  obligations  stipulated  in  these  General  Terms  and Conditions in the event of accident, force majeure, improper execution or faults  committed  by  the  Client,  or  for  unpredictable  and  insurmountable actions  by  any  third-party  not  involved  with  the  provision  of  ordered Services.
10-4 The Montpellier Tourist Office shall not, under any circumstance, be held liable for any use of the contracts described in these  General  Terms and Conditions by any third-party for any use other
 than tourism.

Article 11 - Force majeure
11-1 Force  majeure  refers  to  any  event  beyond  the  control  of  the involved  parties  that  is  of  unpredictable  and  insurmountable  nature, which  prevents  either  the  Client,  travelers,  agency  or  Service  providers involved  in  carrying  out  travel  or  a  trip  or  executing  one  of  more Services,  from  delivering  all  or  part  of  the  obligations  stipulated  in  the contract.
This   includes   events   such   as   labor   strikes   by   transport   providers, demonstrations,   hotel   personnel,   climatic   conditions   (bad   weather, storms...),  hydrological  conditions  (floods...),  closure  of  establishments and geographical considerations.
11-2 A  case  of force  majeure  interrupts  the  obligations  described  herein as related to said case, and exonerates the relevant party that should have carried out said obligation, from all liability.
The  Provider  reserves  the  right  to  cancel  any  reservation  and  to  modify the date in case of force majeure. If  the  Provider  is  obliged  to  cancel  a  given  Service  before  the  Client begins  to  use  said  Service,  the  Provider  shall  propose  to  postpone  the activity.

Article 12 – Personal data and information
12-1 The  www.ot-montpellier.fr  Web  site  is  registered  with  the  CNIL. Personal   information   provided   by   the   Client   on   the Internet   Site, including  the  name,  number  and  address  associated  with  credit  cards,  is used  to  execute  Orders  on  behalf  of  the  Client  and are  encrypted  using Quick      SSL      Encryption      (software      created      by      GeoTrust,
www.geoetrust.com)  to  ensure  the  privacy  of  data  transmission  via  the Internet.  As  of  this  writing,  Quick  SSL  is  considered  as  one  of  the  most effective  software  solutions  available  to  secure  commercial  transactions. Quick SSL encrypts all of the Client’s personal information, including the name, number and address associated with credit cards in order to prevent
third-parties from accessing said information via the Internet. In   compliance   with   Article   32   of   the   French   Data   Protection   Act (“Informatique et Libertés”) of January 6, 1978, on Data Processing, Data Files and Individual Liberties, modified by the law 2004-801 of August 6, 2004, the information required to process and execute orders is indicated with an asterisk (*) on the pages of the Site. Other   requests   for   the   Client   to   enter   information are   optional. Information related to the Client’s own interests for other offers that may sent  be  potentially  to  him  or  her  is  designed  to  better  understand  the Client and to improve the services provided. In the case of an unpaid invoice due to the fraudulent use of a bank card, the  information  concerning  the  order  by  the  Client at  the  origin  of  said invoice, shall be recorded in a payment incident file created by the insurer and placed under the insurer’s responsibility.
12-2 The Client  has  the  right  to  access,  change,  delete  or  oppose  any stored  personal  information  about  him  or  her.  To  exercise  this  right,  the Client  must  contact  the  Montpellier  Tourist  Office:
Office  de  Tourisme de  Montpellier,  30  allée  Jean  de  Lattre  de  Tassigny,  34000  Montpellier, France.
E-mail: resa@ot-montpellier.fr. 

Article 13 – Insurance - Guarantee
The Montpellier Tourist Office is covered by civil liability insurance with MMA   for   organizing   travel-related   activities,   and   has   deposited   a financial guarantee of 30,500 euros at the Société
Marseillaise de Crédit, located  on  the  Place  de  la  Comédie  (34061  Montpellier,  France,  Cedex 2),  in  order  to  cover  the  consequences  of  the  professional  civil  liability for which it could be engaged as a local tourist organization authorized to commercialize products.

Article 14 - Disputes / Claims
14-1 Any  hotel-related  claim  must  be  sent  in  writing  by registered  mail with  return  receipt  to  the  Montpellier  Tourist  Office  within  10  days following  the  provision  of  a  given  Service  to  this address:  Montpellier Tourist  Office,  30  alee  Jean  de  Lattre  de  Tassigny,  34000  Montpellier, France. E-mail:   resa@ot-montpellier.fr.   Claims   received   by   other methods shall not be accepted by the Montpellier Tourist Office.
14-2 In the event of a claim, the involved parties will first seek to reach a friendly  agreement.  If  no  agreement  is  reached,  the  Montpellier  Tourist Office  agrees  to  submit  the  issue  before  the  Quality  department  of  the Hérault Prefecture or the Chamber of Hotel Services.
14-3 In case of litigation, these General Terms and Conditions are subject to French law. Any legal action related to their interpretation and/or their execution falls under the jurisdiction of the Frenc
h court of law. Note: This text is a translation of the original French and is provided here as  a  convenience  for  English-speaking  clients.  In  case  of  litigation,  only the French original shall be considered as binding.The Client agrees that he or she has read and accepted these General Terms and Conditions.

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Montpellier Tourist Office
30, Allée Jean de Lattre de Tassigny, 34000 Montpellier, France
Tel: +33 (0)4 67 60 60 – Fax: +33 (0)4 67 60 60 61 - www.montpellier-france.com - resa@ot-montpellier.fr
Siret: 352 182 059 000 35  
Code APE 799Z – Registration order no. IM034110012
European Community VAT no.  FR 73 352 182 059 00035

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